Restaurant Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.

Key Responsibilities:

• Oversee the general service in the restaurant, ensuring an exceptional guest experience.
• Manage and coordinate the daily operations of the service team, ensuring quality and efficiency standards are met.
• Assign and distribute tasks among the service staff to ensure smooth and organized workflow.
• Train and mentor the team on service techniques, menu knowledge, and operational protocols.
• Ensure high-level customer service, effectively handling any issues or complaints.
• Collaborate with the kitchen team to ensure correct presentation and timely service of dishes.
• Ensure proper implementation of restaurant policies and procedures, maintaining an organized and safe work environment.
• Supervise the inventory of beverages, menus, and other necessary supplies for restaurant operations.
• Coordinate with management to develop strategies to improve service quality and guest satisfaction.

Our ideal Restaurant Supervisor candidate will have:

• Supervisory Experience: Previous experience in a similar role within hospitality or the restaurant industry, demonstrating the ability to lead and manage a team effectively.
• Leadership Skills: Ability to motivate and guide the service team, ensuring high performance and consistent service standards.
• Communication Skills: Excellent verbal and written communication skills for interacting with both staff and guests.
• Customer Service Orientation: Strong focus on guest satisfaction, with the ability to anticipate guest needs and ensure their overall experience is exceptional.
• Problem-Solving Skills: Ability to handle guest complaints or issues calmly and effectively, both with customers and staff.
• Menu and Service Knowledge: In-depth knowledge of the restaurant’s menu, including dishes, beverages, and standard operating procedures.
• Team Collaboration: A collaborative mindset to work effectively with other restaurant departments such as the kitchen and management.
• Organizational Skills: High attention to detail and organizational skills to manage multiple tasks and ensure smooth operations.
• Adaptability and Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays.

Requirements:

• Work Experience: At least 2 years of experience in a supervisory or leadership role within a restaurant or hospitality setting.
• Degree: Professional/Technical degree in hospitality or a related field.
• Languages: Spanish and English (fluent).
• Job Type: Full-time, Seasonal.

What we offer:

• Competitive salary and a comprehensive benefits package.
• Excellent training and development opportunities.
• Complimentary accommodation at other hotels and resorts within the chain.
• Complimentary dry cleaning for employee uniforms.
• Complimentary employee meals.
• https://careers.fourseasons.com/us/en/job/REQ10344622/Restaurant-Supervisor-Beach-Restaurant-Bar-Four-Seasons-Resort-Mallorca-at-Formentor