Romance Sales Coordinator

Discover a limitless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in several countries and become part of our extensive global family.

Discover some of the benefits we offer:

• My MeliáRewards:  Participate in our exclusive loyalty program, enjoying unique benefits and advantages. 

• My MeliáBenefits:  Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

JOB MISSION – ROMANCE SALES COORDINATOR

Manage, coordinate, and market romantic experiences and special events, ensuring personalized, high-level service that increases guest satisfaction and hotel revenue, aligned with Meliá Hotels International ‘s standards and values . Responsible for guiding the client from the sales stage to final execution, guaranteeing memorable experiences consistent with the brand.

MAIN RESPONSIBILITIES

Sales and Business Management

Manages requests for romantic experiences, symbolic weddings, anniversaries, and special events, preparing quotes, following up with clients, and closing sales. Identifies upselling and customization opportunities based on client needs

Customer Service and Experience

Provides direct service to guests and external clients, offering a personalized, empathetic, and professional experience. Accompanies the client throughout the entire process, ensuring clarity, trust, and satisfaction in every interaction.

Operational Coordination

Coordinates with the operational areas involved (Food & Beverage, Housekeeping, Decoration, Spa, Entertainment and Maintenance) the correct planning and execution of romantic events and experiences, guaranteeing compliance with agreed times, standards and details

Planning and Monitoring

Develops timelines, confirms internal vendors, and validates the execution of each experience. Tracks changes, special requests, and last-minute adjustments, ensuring smooth operations

Promotion of Experiences

Supports the internal promotion of romantic experiences through direct contact with guests, informational materials, and demonstration events. Collaborates with the sales team in improving and updating the romance product portfolio.

Administrative Management

Records sales, contracts, payments, customer participation, and feedback. Prepares reports on results, revenue, and satisfaction, contributing to the analysis and continuous improvement of the service

JOB REQUIREMENTS

Sales Experience

Minimum of 1–3 years of experience in sales, event coordination, romance, guest experience, or similar roles, preferably in hotels, tourism, events, or the service industry

Technical Skills

Knowledge of sales processes, quoting, sales follow-up, and event coordination. Basic proficiency in administrative tools and hotel systems

Interpersonal Skills

Excellent verbal and written communication, customer focus, empathy, organization, attention to detail, and the ability to handle multiple requests simultaneously. Business-oriented approach without losing the emotional sensitivity of personal service

Language

Intermediate to advanced English for serving international guests. A second language is a plus

Academic Background

Studies in Hospitality, Tourism, Marketing, Sales, Administration, Public Relations, or related fields. Certifications in event planning or sales are valued

https://careers.melia.com/job/Punta-Cana-Romance-Sales-Coordinator/1289097201/