Room Service Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Soon to be one of the region’s foremost luxury beachside destinations, The Red Sea will comprise of the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, 18-hole golf course and more. The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over-tourism while providing guests with an exceptional travel and lifestyle experience. The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones. The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal-clear waters. The property will also feature six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more. Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs.

Key Responsibilities

• Oversee all aspects of the in-room dining operation, including breakfast, lunch, dinner, overnight, and special amenity deliveries.
• Recruit, train, and mentor a high-performing room service team, fostering a culture of warm hospitality, professionalism, and attention to detail.
• Monitor daily operations to ensure accuracy, timeliness, and adherence to Four Seasons’ service standards.
• Collaborate with culinary and F&B teams to develop creative in-room dining menus, specialty offerings, and seasonal promotions.
• Maintain high standards of food quality, presentation, hygiene, and safety, ensuring compliance with local health regulations and Four Seasons policies.
• Handle guest feedback and service recovery with empathy, urgency, and a commitment to exceeding expectations.
• Manage inventory, cost controls, and scheduling to ensure efficient and profitable operations.
• Analyze guest preferences and ordering patterns to refine service and drive revenue opportunities.
• Coordinate and execute VIP amenities, special requests, and personalized experiences.
• Uphold a discreet, guest-centric approach, ensuring privacy and comfort in every guest interaction.

Qualifications & Requirements

• Bachelor’s degree in Hospitality Management or related field preferred.
• Minimum 3 years’ experience in luxury hotel in-room dining or restaurant management, with at least 1 year in a supervisory role.
• Proven leadership and team-building abilities, with a genuine passion for guest service.
• Strong organizational and communication skills; fluency in English required, Arabic or other languages a plus.
• Solid understanding of F&B service standards, food safety, and hygiene regulations.
• Proficient with point-of-sale (POS) and order management systems.
• Exceptional attention to detail, problem-solving skills, and adaptability to guest needs.
• Flexible schedule, able to work shifts, overnight, weekends, and holidays as required.

Core Competencies

• Guest-Centric Leadership
• Operational Excellence
• Team Development & Motivation
• Communication & Collaboration
• Problem Solving & Initiative
• Attention to Detail
• Discretion & Professionalism

Why Join Four Seasons Resort Red Sea?

At Four Seasons, we recognize that in-room dining is an intimate and memorable part of the guest journey. As Room Service Manager, you’ll have the opportunity to create bespoke experiences, lead a dedicated team, and set the standard for luxury hospitality in a spectacular Red Sea setting. We offer world-class benefits, ongoing professional growth, and a culture where your creativity and dedication truly matter.

https://careers.fourseasons.com/us/en/job/REQ10353096/Room-Service-Manager-Four-Seasons-Resort-and-Residences-Red-Sea