Room Service Order Taker

“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”

• Ensure all F & B room service order calls are answered as laid out in Rixos standards and ensure efficient connection with the correct person.
• Perform as per Rixos standards.
• Be fully aware of the Rixellence for the day
• Proper grooming at all times
• Attend training classes as per schedule
• Show fullest cooperation and respect within the team and other departments
• Is aware of the daily activities and has product knowledge of all the hotel facilities
• To have a excellent knowledge of all F&B outlets, hotel facilities, hours of operation, shops and ball rooms.
• To be well informed about special functions and events held in the hotel on a daily basis.
• To maintain professional confidentiality and never disclose any secrets pertaining to the Company.
• To ensure that the product standards are followed as trained.
• When on a phone with a guest, to address a guest (in accordance with the time ) either by good morning, good afternoon or good evening.
• Repeats the guest’s orders and call the guest by/her surname by finding out from guest list or from telephone.
• Responsible for opening and closing the check.
• To have knowledge of what is being held at the hotel such as banquets, festivals, food promotion, etc.
• Full knowledge of menu items
• Clean the order taker’s booth.https://careers.accor.com/global/en/job/room-service-order-taker-in-rixos-the-palm-hotel-and-suites-dubai-united-arab–jid-101083