Royal Service Agent

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge—where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job—it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Royal Service Agent. As a Royal Service Agent, you will be an ambassador for our brand where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.

What you will be doing:   

Reporting to the Royal Service Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Follow departmental policies, procedures and service standards
• Ensure all external and internal guest/colleague inquiries and concerns are answered promptly and professionally either by telephone or the radio system
• Accurately record all required reservation information in the Property Management System (Property Manager).
• Monitor and track special promotions and communicate information to various operational departments
• Process and distribute all guest messages and guest wake-up calls
• Book daily excursions, golf tee times, dining reservations and all other guest activities as required
• Serve as a liaison for Guests requiring information relating to all aspects of the hotel
• Monitor the fire panel and emergency line and inform Security Department of all emergencies while following appropriate emergency procedures
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Other duties as assigned

Your experience and skills include:

• Computer literate in Microsoft Window applications required
• Minimum 1 year Customer service experience required
• Good knowledge of hotel facilities and previous Property Manager asset
• Must be willing to work flexible shifts (incl. night shifts)
• https://careers.accor.com/global/en/job/royal-service-agent-in-fairmont-jasper-park-lodge-jasper-canada-jid-85459