Royal Service Agent

You are the heart of an exceptional guest experience. As a Royal Service & Reservations Agent, you will make our guests feel valued and their needs are met promptly and efficiently through warm and personalized interactions over the phone.

At the ocean’s edge- a modern oasis, the Fairmont Pacific Rim is the most remarkable address in the city with its breathtaking harbour views, luxurious accommodation, rave-worthy cuisine and warm hospitality. Discover Fairmont Pacific Rim – and discover Vancouver as part of our rockstar team.

Why work for Fairmont Pacific Rim?:

• Be a part of a progressive hotel that embraces the culture and vibrancy of Canada’s most beautiful city – Vancouver
• Fairmont Pacific Rim is the most remarkable address in the city with its breathtaking harbor views, luxurious accommodation, rave-worthy cuisine and warm hospitality
• A competitive rate of $31.45 per hour
• Complimentary work meal through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Opportunity to develop your talent and grow within your property and across the world!

What you will be doing:

• Assist internal and external guests through various communication channels, including phone, email and messaging systems
• Consistently offer personalized and anticipatory services to enhance the guest experience
• Recommend property facilities and amenities, addressing special requests and inquiries efficiently
• Conduct Reservation checks to ensure all reservations are set up correctly for a smooth guest arrival experience
• Actively listen to guest feedback and resolve any concerns to ensure guest satisfaction
• Maintain an excellent rapport with various departments within the hotel
• Execute hotel emergency procedure and situations with professionalism and efficiency
• Book room reservation requests and update accurate information in the system
• Additional responsibilities as needed by our leadership