Royal Service Agent/PBX

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

What is in it for you:

*benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘ohana

• Preferred provider medical/drug/vision benefits starting at $16.98 for employees*
• We put you first & value you with employer paid coverage for group life and accidental insurance coverage ($25,000) + Coverage is available for your ‘ohana!*
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program
• Don’t just live in the moment – own your moment with 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*
• We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends & Family rates*
• We go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls
• Complimentary meals in our employee dining facility

A Royal Service Agent will build emotional connections with our guest to make them feel special and welcomed. You will be responsible for engaging with our guests, clients and colleagues. You will be given the responsibility to ensure that our guests feel WELCOMED, CARED FOR and INCREDIBLE.

What you will be doing:

• Consistently offer the highest level of professional, friendly and engaging service.
• Provide guests with accurate information about activities and dining in the hotel and area.
•  Handle a multitude of if tasks in an intense, ever-changing environment and prioritize phone calls.
•  Assist with all external and internal calls either by redirecting calls or assisting the caller
•  Assist and distribute all SMS messages, emails, and voice messages for internal and external guests
•  Take ownership of guests’ requests/concerns and ensuring follow up according to the hotel’s standards
•  Ensure the completion of daily pre-arrival checks and that guest preferences and requests are met.
•  Be able to perform a variety of guest requests and think creatively when called upon in order to establish a memorable experience for every guest and member.
•  Tracking Accor Live Limitless reservations and patterns to ensure your hotel has sufficient usage data to predict and satisfy future Loyalty guest demands.
•  Ensure we meet all Accor standards for Accor Live Limitless Loyalty Operations.
•  Identify and track member preferences ( ACDC & Opera)
• https://careers.accor.com/global/en/job/royal-service-agent-pbx-casual-in-fairmont-orchid-hawaii-kohala-coast-united-states-jid-74242