Senior Manager, Rooms

Mandarin Oriental Hotel Group is seeking a Senior Manager, Concept Development, Rooms to join our Group Operations – Rooms Division team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset?

We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Based at the Mandarin Oriental Corporate Office in Hong Kong, within the Group Operations – Rooms Division, the Senior Manager, Concept Development, Rooms is responsible for shaping the guest experience through innovative room design and development strategies. This role ensures concepts enhance functionality, aesthetics, and guest satisfaction across all Mandarin Oriental hotels globally. The position reports to the Group Director of Rooms.

As Senior Manager, Concept Development, Rooms, you will:

• Market Analysis: Conduct regular analysis of market trends, competitor offerings, and guest preferences to inform design decisions.
• Concept Innovation: Lead research and development of new room concepts aligned with brand vision, incorporating guest feedback and market insights.
• Design Collaboration: Work closely with Technical Services Project Leads and other stakeholders to ensure room designs meet brand standards and operational efficiency.
• Project Oversight: Provide input and support during concept implementation, ensuring timelines, budgets, and quality standards are met.
• Space Planning: Advise on operational functionality for guest-facing and back-of-house areas (e.g., laundry, lobby, housekeeping pantries).
• Training & Support: Develop training materials and support hotel teams in implementing and maintaining new room concepts.
• Performance Evaluation: Monitor success of implemented concepts through guest feedback and operational metrics; adjust as needed.
• Budget Oversight: Manage budgets related to design projects, ensuring efficient resource use and alignment with corporate financial goals.
• Communication: Maintain regular communication with stakeholders, share market analysis findings, and establish feedback loops for continuous improvement.

What We Expect From You

• Bachelor’s degree in Hospitality Management.
• 3–5 years’ experience in rooms operations, innovation, or related fields.
• Proven experience in pre-opening, guest experience design, or project management.
• Strong understanding of hospitality trends and consumer behaviour.
• https://careers.mandarinoriental.com/jobs/senior-manager-rooms-concept-development-hong-kong-hong-kong-island