About the location:
Old-world elegance along the Caspian Sea. Straddling the Middle East, Europe and Asia, the enigmatic capital of Azerbaijan sits on the coast of the opal-blue waters of the Caspian Sea, with the Caucasus Mountains to the west. Our beaux-arts–style Hotel is perched along the waterfront in the heart of central Baku, with the medieval walls of the Inner City just steps away and a trio of flame-shaped, modern skyscrapers flickering nearby. It’s a contrast that perfectly sums up our evolving city: ancient, modern and a little daring, all at once. Join us for breakfast on the terrace at Zafferano, followed by a relaxing treatment in our sun-lit penthouse Spa, then come discover Baku with us.
About the role
Four Seasons Hotel Baku is seeking a passionate and experienced Spa Manager to lead our spa operations, ensuring the highest standards of service and guest satisfaction. In this role, you will be responsible for overseeing daily spa activities, managing a team of therapists and reception staff, maintaining a serene and welcoming environment, and ensuring operational efficiency. The ideal candidate will have strong leadership skills, a deep understanding of wellness and beauty services, and a commitment to delivering an exceptional guest experience.
What you will do
Lead and manage the spa and gym team, fostering a culture of excellence, motivation, and continuous development.
Develop and implement wellness programs, spa treatments, and fitness offerings aligned with guest needs and industry trends.
Manage budgets, analyze financial performance, and implement strategies to meet or exceed revenue targets, including retail sales and membership growth.
Ensure operational efficiency through effective scheduling, inventory control, and vendor management.
Maintain the highest standards of cleanliness, safety, and service across all spa and gym facilities, ensuring full compliance with health and safety regulations.
Collaborate with other departments to deliver integrated, personalized wellness experiences for guests.
Address guest feedback promptly and professionally, ensuring effective service recovery and reinforcing guest satisfaction and loyalty.
Organize continuous training programs to keep staff updated on the latest treatments, trends, and luxury service expectations, nurturing a knowledgeable and high-performing team.
Uphold and exceed Four Seasons’ luxury service standards in every guest interaction.
Lead the development of the spa membership program by increasing membership acquisition and fostering strong, ongoing relationships with members.
What you bring
3–5 years of experience in spa or wellness operations, preferably within a luxury hospitality environment.
At least 1 year in a supervisory or leadership role with responsibility for team coordination and daily operations.
Familiarity with luxury service standards and a strong commitment to providing outstanding guest experiences.
Basic financial understanding, including budget monitoring and contributing to revenue goals, with a focus on maintaining service quality.
A solid understanding of spa treatments and wellness offerings, along with a genuine interest in health, wellbeing, and guest care.
Strong interpersonal and team management skills, with the ability to motivate staff and handle guest feedback professionally.
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
Schedule & Hours:
https://careers.fourseasons.com/us/en/job/REQ10346134/Spa-Manager
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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