Supervisor de Club Millesime

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Supervisor de Club Millesime

 

Descripción del empleo

 

  • Realizar horarios del equipo de Guest Services.
  • Face recognition de VIPs.
  • Revisar bitácoras de Guest Services.
  • Realizar auditorias de servicio constantemente.
  • Dar seguimiento a correos internos y externos.
  • Asegurarse que GS de seguimiento a correos internos y externos.
  • Revisar transportaciones agendadas por GS.
  • Desarrollar nuevas estrategias de trabajo.
  • Contratar, capacitar y desarrollar a agentes.
  • Manejar conflictos internos.
  • Apoyar a GRM y AGRM.
  • Implementar nuevas formas de trabajo.
  • Controlar mensajes en Kipsu, siendo champion de la plataforma.
  • Verificar el correcto uso de la plataforma HotSOS.
  • Controlar voideos en Silverware (IRD).
  • Mantener clara y constante comunicación con todas las áreas del hotel.
  • Controlar y supervisar prearrival y postdeparture emails con huéspedes.
  • Apoyar a Guest Relations Manager con tareas solicitadas.
  • Fungir algunos turnos como Manager on Duty.
  • Cubrir turnos y descansos de Guest Relations
  • Supervisar que los estándares de la marca Sofitel y LQA se lleven a cabo.
  • Mantener una alimentación constante de ACDC con preferencias de huéspedes.
  • Dar bienvenida y despedir a huéspedes al momento de realizar CI o CO.
  • Supervisar las llamadas de cortesía realizadas a huéspedes.
  • Manejar quejas de huéspedes.
  • Crear experiencias memorables para huéspedes (cousu main) e incentivar a los agentes a seguir esta cultura.
  • Participar y motivar al equipo y dar seguimiento a las metas del departamento de GR.
  • Mandar correos post departures a los huéspedes.
  • https://careers.accor.com/global/en/job/supervisor-de-club-millesime-in-sofitel-mexico-city-reforma-mexico-city-mexico-jid-51530

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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