Team Leader – B&F

POSITION SUMMARY

【Purpose of Role】

Responsible for assisting Manager and Assistant Manager in the supervision of restaurant daily operations in order to meet and exceed customer needs and business requirements; while ensuring adherence to service standards and operating procedures.

【Cast Key Responsibilities】

1.Supervise and inspect restaurant opening and close duties.

2.Assign duties to reporting Talent and fill out station chart.

3.Demonstration Whatever/Whenever attitude when responding to guest request.

4.Assist in training needs identification and training plan development.

5.Provide coaching and conduct training for all reporting Talent to ensure that service standards are followed

6.Motivate Talent to bring about excellent performance, enforce discipline as a role model of their performance.

7.Follow all company policies and procedures.

【職位宗旨】

負責協助經理及副理監督餐廳日常作息，以滿足並超越客戶及業務需求，並同時確保標準的服務流程。

【主要負責事項】

1. 監督、檢查餐廳開放和關閉工作。
2. 分配英才職責並列出分配表。
3. 以顧客至上的宗旨服務。
4. 協助培訓、發展培訓計畫。
5. 訓練新人、輔導培訓以確保高水準的服務品質。
6. 激勵英才、展現優異的表現,遵守紀律並成為模範。
7. 遵守所有公司政策和流程。