Telephone Operator

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Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.

SALARIES AND BENEFITS

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Medical Insurance Provided

• Complete the important tasks outlined on the Officer Shift Checklist, to record and follow up all job related incidences in the Officer Log
• Report broadband and telephone equipment defects to the relevant vendors
• Attend to complaints and enquiries referred to by Communications Assistant
• Highlight important events, special instructions and information to the team
• Handle follow ups passed over from the previous shift
• Handle and deliver the Hotel’s general emails to the relevant departments promptly for follow up
• Monitor the status of jobs in Guest Request Management system and highlight any service delays to the respective departments for follow up
• Monitor and ensure the accuracy of all call charges/postings in the PMS and Call Accounting system
• Ensure Broadband charges tally with the Hotel PMS postings
• Conduct and attend trainings, daily briefings and monthly departmental meetings when necessary
• Maintain good housekeeping standards and adhere to all safety and loss control procedures
• Monitor the functionality of in-house TV Channels, Pipe-in music system and other equipments and systems and report any defects to Engineering Dept
• Keep an accurate record of the inventory, rental equipments and stock
• Tabulate daily and monthly traffic analysis report
• https://careers.accor.com/global/en/job/telecommunication-agent-telephone-operator-in-rixos-bab-al-bahr-ras-al-khaimah-united-arab-emira-jid-75718