Turndown Attendant

Job Description

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OVERVIEW/BASIC FUNCTION:

Clean guest rooms as assigned, turn down rooms as assigned, ensuring the hotel’s established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.

RESPONSIBILITIES:

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
• Turn down guest rooms by priority.
• Clean guest rooms as needed.
• Service assigned guest rooms.
• Empty trash containers and ashtrays.
• Remove all dirty terry and replace with clean par to designated layout
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower door and floor.
• Wash, dry and re-stock out door showers
• Replace facial, toilet tissue and bathroom amenities in correct amount and location.
• Arrange all guest toiletries neatly
• Inspect condition of bathrobes and replace soiled/damaged ones.
• Remove dirty bed linen and make up bed with clean linen.
• Replace laundry bags and slips.
• Arrange neatly guest cloths and belongings, and pair all shoes
• Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and. placement of hangers, extra blanket/pillow and luggage rack.
• Dust and polish all furniture.
• Realign furniture to floor plan.
• Open all drawers/doors in check-out rooms and remove items left by guest guests inside.
• Check under bed(s), chairs and sofa for debris and remove if present.
• Inspect condition of all furniture for tears, rips or stains; report any damages to the supervisor.
• Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions.
• Dust pictures, frames and mirrors.
• Remove dust and debris on television, clock radio, and remote control.
• Set correct time on clock and TV
• Clean all lamps and light switches; check for proper working order.
• Remove dust, spots and smears from windows, ledges and frames.
• Remove dust, grease and smears from telephones and reposition properly.
• Empty liquid from ice bucket and wipe all surfaces dry.
• Remove dust smudges and spills from mini bar cabinet (including top, sides and doors) and assure its working properly.
• Remove dust on drapes and realign to correct position.
• Inspect condition of amenities in desk, drawers; replace designated amounts at proper locations within the room.
• Remove trash, debris and cobwebs from Lanai
• Sweep and dust Lanai floor and furniture.
• Inspect condition of planters and plants; remove debris.
• Remove dust, dirt, marks and fingerprints from entrance door(s).
• Ensure presence of fire safety and DND sign. Inspect condition and replace as needed.
• Remove dust, dirt and smudges from A/C unit, vents, grids and thermostat Set thermostat in accordance with seasonal instructions.
• Remove dust, stains and marks from all baseboards, ledges and corners.
• Vacuum entire guest room.
• Mop bathroom and bedroom floors
• Update status of rooms cleaned on Knowcross
• Return and restock cart at end of shift.
• Empty vacuum bag and wipe vacuum clean.
• Ensure security of any assigned guest room keys.
• Handle guest complaints by following the EGG step procedures and ensuring guest satisfaction.
• Report any damages or maintenance problems to the Supervisor.
• Turn over any lost and found items from guest rooms to the Supervisor.
• Deliver turn down amenities and special guest amenities as needed
• Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees.
• All other duties as required.

QUALIFICATIONS:

Experience:  Minimum one years’ experience cleaning hotel guest rooms.

Education:  High school diploma.

General Skills:  Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills:  Knowledge of proper chemical handling procedures; familiarity with cleaning equipment and supplies. Knowledge of Knowcross

Language:  Required to speak, read and write English, with fluency in other languages preferred.

Physical Requirements:  Must be able to exert physical effort in transporting 80 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Licenses & Certifications:  State Licenses preferred.

SALARY:

• $26.39 per hour

About Us

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Located on the Kona Coast of the Big Island of Hawai‘i, the iconic Kona Village Resort welcomes back ‘ohana (family) to the historic and culturally rich destination in 2023. Spanning 81 acres of stunning geologic landscape and richness, Kona Village, A Rosewood Resort draws inspiration from the history of the site, local culture and natural elements.

Less than 10 miles north of the Kona International Airport, Kona Village, A Rosewood Resort debuts 150 unique, standalone guest hales with locally-inspired décor and a privileged sense of seclusion. An array of distinct dining venues, including the original resort’s beloved Shipwreck Bar and Talk Story Bar, offers elevated yet relaxed experiences. The resort also offers an array of event spaces and outdoor activities, making it an exceptional destination for meetings, events and celebrations.

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