About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Sophisticated style and energy in a celebrated vacation desitination. Discover a modern reflection of the classic yacht club lifestyle. With a prime beachfront address, Four Seasons brings unrivalled style and service to this next-generation coastal city. Moments away, experience Fort Lauderdale’s best shops, restaurants, marinas and entertainment – surrounding you with the spirit of one of the world’s top yachting locales.
About the role
The Guest Recognition Specialist provides personalized service to our guests by capturing, enriching, and sharing guest preferences and profile information, ensuring a seamless and exceptional experience from pre-arrival to post-departure.
What you will do
• Enrich guest profiles by updating contact information, preferences, and visual identifiers.
• Conduct daily pre-arrival reviews to ensure departments are prepared for guest arrivals.
• Support post-stay analysis by updating guest profiles based on feedback and experiences.
• Act as the hotel’s profile management expert and liaison with operations, front office, and reservations.
• Monitor and impact key performance indicators related to guest recognition.
• Support sales and marketing efforts by maintaining data integrity and assisting with guest inquiries.
What you bring
• Prior reservations, sales, front office, or high-volume call center experience, preferably in a luxury hotel or resort.
• Excellent personal presentation and interpersonal skills.
• Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment.
• Ability to operate all computer equipment necessary to perform the job; knowledge of Opera PMS preferred/is a plus.
• Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests.
• Strong attention to detail.
What we offer:
https://careers.fourseasons.com/us/en/job/REQ10345806/Guest-Recognition-Specialist
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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