Catering Coordinator

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.

The Catering Coordinator provides administrative support to the Catering team. They follow up on sales leads and inquires, coordinate the planning of amenity arrangements, Site Inspections, confirm reservations, and assist the Catering Manager with any administrative tasks

In addition, the Catering Coordinator provides a variety of reports and maintains multiple informational databases. The position also functions as the Golden Sales & Catering Key Operator to ensure that the property’s system meets corporate standards.

ESSENTIAL FUNCTIONS:

Receive and respond to incoming telephone calls in accordance with Four Seasons Standards and assist with overflow calls for Sales & Marketing. Prepare accurate written correspondence including letters, contracts, reports, banquet event orders, schedule of events, printed menus, and e-mails using MS Word, Golden S&C and O365. Maintain Golden S&C accounts, including traces, creating, and updating bookings, manipulating events in the function diary and the preparation of Banquet Event Orders. Maintain the audit of Golden S&C (Dashboard). Being the main contact with the support: Amadeus, Helpdesk IT, meeting broker, Cvent. Maintain the signage system updated and being the main contact with support team in case of discrepancy Coordinate with finance for reconciliations (BEO, BEC) Facilitate all aspects of internal Four Seasons Hotel Meeting Program under the guidance of the Catering Manager. Comply with Four Seasons standards for sales & catering, while working harmoniously and professionally with co-workers and Planning Committee Complete distribution of Catering correspondence to the hotel operating departments as required. Examples: Amenity Cards, Resumes and Banquet Events Orders. Maintain the various Sales & Catering file systems, both electronic and paper, including Account Files, Program Evaluation Database, Master binders for Banquet Event Orders and Resumes. Operate a variety of electronic and manual office resources, including but not limited to laser printers, multi-function copy machines, fax machines, paging system, a bindery machine Periodically assist with front of house operations including greeting and directing guests, manning hospitality desks, and working with Banquets on ‘quick sets’ or teardowns. Perform other tasks or projects as assigned by division head. Maintain an inventory of all standard department supplies and printed materials, including but not limited to Catering Corporate and wedding packets, special menu cards and velum. Participate in scheduled departmental and administrative meetings as requested.

What you bring

•  College degree.
• https://careers.fourseasons.com/us/en/job/REQ10345545/Catering-Coordinator