Breakfast Supervisor

A Breakfast Supervisor is responsible for staffing and the service and quality of the hotel’s breakfast service in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Breakfast Supervisor, you would be responsible for staffing and the service and quality of the hotel’s breakfast service in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Monitor quality of service by observing or asking customers about needs; resolve customer complaints about service, food quality, etc. by assessing problem and taking immediate action
• Forecast and determine when customer volume requires adding or re-assigning staff and making adjustments accordingly. Schedule and direct staff in their work assignments
• Implement procedures to control food and labor costs
• Administer procedures related to Internal Audit. Inspect facilities and equipment for clean, safe and sanitary conditions
• Maintain positive working relationships with regular vendors, guests, and co-workers
• Interview, select, train, supervise, counsel and discipline restaurant staff for the efficient operation of the outlet
• Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes
• Monitor the quality of food preparation (cooking techniques, food temperatures, plate presentation)
• Monitor storage and rotation of food stock and supplies to insure sanitation and inventory procedures are in accordance to hotel guidelines
• Oversee preparation of food in all areas during assigned shift

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions:

• Maintain an open line of communication between guests, management, and service staff; discuss operational problems with co-workers or supervisors in order to work out solutions
• Schedule and attend required meetings
• Follow hotel standards for safety and security
• Utilize traditional software programs such as Word, Excel, Publisher, PowerPoint and/or Outlook
• Perform general cleaning tasks to adhere to health and safety standards
• Perform in the capacity of any position supervised
• Keep work area clean and organized
• https://jobs.hilton.com/apac/en/job/HOT0BI3M/Breakfast-Supervisor-Hampton-Inn-Suites-San-Juan