At Mama, we believe that our employees are our strongest asset. Whatever your role, we are all here to make the guest experience as memorable as possible.
Our mission is simple: to bring small moments of happiness to people.
In our Mama’s, each one more original than the last, this uniqueness is reflected in the image of our talents which we recruit; we are committed to promoting good vibes and strong human values.
Our growth isn’t just about opening new hotels. Our teams benefit from a strong culture that prides itself in internal development & international mobility. At Mama, it’s not a question of diploma or years of experience.
Joining us is above all, a human adventure shaped in the very image of our founders, the Trigano family.
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Our commitment to diversity and inclusion:
Mama is an inclusive company and our ambition is to recruit and promote diverse talents.
What you will do🤩
1. Customer Experience (Hotel & Restaurant)🕺🫡💃
• Be the face and soul of the customer experience at the hotel, especially in the restaurant and rooftop.
• Accompany VIP guests, ensuring every detail is prepared to impress.
• Play an active role in complaint management with empathy, speed, and a solution-focused mindset.
• Respond to online reviews and feedback.
• Be a constant presence in the operation – you’re where the customer is.
2. Team & F&B Operation Management 😎
• Lead the restaurant host team, ensuring a warm, efficient welcome aligned with Mama’s spirit.
• Manage the restaurant’s reservation system.
• Know how to fill the restaurant – promotions, table sales, and upselling in a natural way.
• Work rotating shifts, adapting your schedule to operational needs.
3. Customer Relations & Loyalty 😁
• Develop and maintain an active, organized customer database.
• Work with CRM tools, getting to know our guests and their habits to personalize their experience.
• Develop and energize the F&B loyalty program, building real connections with our clients.
• Maintain and grow a local and international network that enhances the experience at Mama.
4. Teamwork & Internal Communication 💪🏼🫶🏼
• Collaborate with all departments – F&B, Housekeeping, Front Desk – ensuring consistency and excellence in service.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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