Front Desk Supervisor

Embassy Suites by Hilton Atlanta Buckhead is looking to welcome a Front Desk Supervisor to join the team!

Our hotel, which features 326 guest rooms, is located a half-mile away from the Buckhead MARTA Station, for rapid transit to the airport and downtown. Our 5+ team members report to the Front Office Manager. 

The ideal candidate holds 1+ years experience as a Front Desk Supervisor within hospitality. Proven ability to lead and coach a team. Prior training experience a plus!  Ability to work the required shifts. 

Shift Pattern: Full Availability for all shifts (Potential Shifts between the hours of 7AM-Noon) (Weekdays, weekends, holidays as needed).

Pay Rate: $19.00 per hour

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

 Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As a Front Desk Supervisor, you will be responsible for performing the following tasks to the highest standards:

• Oversees front desk operations.
• Provides guest service, guidance and leadership to ensure consistent customer service is provided.
• Assigns and instructs team members in details of work.
• Monitors lobby traffic to make staffing adjustments accordingly.
•  Resolves customer complaints.
• Trains, supervises, schedules and assists in evaluating staff.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• https://jobs.hilton.com/apac/en/job/HOT0BNPT/Front-Desk-Supervisor-Embassy-Suites-by-Hilton-Atlanta-Buckhead