With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.
The Executive Floor Agent provides food and beverage services to Executive Floor guests throughout the day, offering polite and courteous service, always maintaining an interested but unobtrusive and never pushy attitude towards guests. He / she assists the Executive Floor Guest Service Agents in the daily check in and check out as well as the executive floor lounge operation.
What will I be doing?
As the Executive Floor Agent, you will be responsible for performing the following tasks to the highest standards:
• Ensure that rooms and services provided by the hotel are correctly accounted for within guests’ statements.
• Provide food and beverage services to executive floor guests, assisting the Executive Floor GSA in the daily check in and check out as well as the executive floor lounge operation.
• Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc.
• Promptly answer telephone calls, advise other team members of special guests’ needs and pass the information accordingly.
• Ensure that the Executive Lounge equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way.
• Receive special requests from guests and respond appropriately or forward requests to appropriate team members for decisions and actions.
• Record guests’ complaints, conducting thorough research to develop the most effective solution and negotiate results.
https://jobs.hilton.com/apac/en/job/HOT0BEB5/Food-Beverage-Associate
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
¡Únete a nuestro equipo en Marbella! Hotel de 5 estrellas busca sommelier Estamos en la búsqueda de un sommelier apasionado y talentoso para unirse a nuestro exclusivo equipo en Marbella. Si tienes experiencia en la selección, maridaje y servicio de vinos de alta calidad y te apasiona brindar una experiencia inolvidable a nuestros huéspedes, ¡te […]
Job Description Job profile All applicants must be happy working customer facing at all times. From morning shifts until evening work. As a General Assistant Multi Task Team Member you will provide excellent counter and table service [when applicable] to the hotel’s guests and have complete knowledge of all food and beverage items […]
ÚNETE A NUESTRO EQUIPO EN ACCOR – DONDE TU PASIÓN ENCUENTRA PROPÓSITO! En Accor, somos mucho más que un líder mundial en hospitalidad. Te damos la bienvenida tal como eres, y te ofrecemos la oportunidad de encontrar un trabajo y una marca que reflejen tu personalidad. ¿Qué puedes esperar de nosotros? En Accor, te […]
Situé au cœur de Paris, le Novotel Paris 20 Belleville est un établissement moderne et accueillant, récemment ouvert en novembre 2021. Cet hôtel Flagship de 119 chambres se distingue par ses équipements de qualité, incluant un restaurant, un coffee shop et une boutique gourmande. Offrant une expérience unique à ses clients dans un quartier dynamique, […]
Cet hôtel Flagship de 119 chambres situé Boulevard de Belleville à ouvert ses portes en novembre 2021. Il est doté d’un restaurant, d’un coffee shop et d’une boutique gourmande. Tes missions seront : Assurer un accueil et un service de qualité auprès des clients de l’hôtel Contribuer à la satisfaction de la clientèle par […]
Subscribe to Hospitality Jobs newsletter to get the latest hospitality news around the world.
