Bell / Valet Attendant

Reports to: Front Office Manager/Rooms Manager

General Purpose: Under general supervision, provides porter and valet services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to guest requests.

Specific Responsibilities:

• Cleans lobby areas and entrances and maintains free of debris in order to present a clean and attractive facility to customers
• Assists other employees and departments to contribute to the best overall performance of the department and hotel.
• Greets and assists arriving guests with help unloading luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart. Valets offer to park guest’s vehicle and give claim ticket.
• Assists departing guests by transporting luggage from room to lobby, and helping the guest load luggage into vehicle. Valets retrieve vehicle and assist guest with departure.
• Responds to guest needs by promptly delivering laundry, newspapers, iron & ironing board, additional linens, etc., in person.
• Responds to inquiries and promotes the hotel’s services by explaining products/services. Provides the guest with up-to-date hotel information in order to enhance customer relations.
• Keeps abreast of local activities and the area’s establishments in order to answer questions, recommend and give directions.
• Maintains a friendly, cheerful and courteous demeanor at all times not with just with guests and teammates, but also with passersby whose first impression of the hotel will be the people standing outside.
• Performs other duties as assigned, requested or deemed necessary by management.