Reservations Agent

Reservation Agent

SUMMARY OF POSITION

Financial Accountability: Accountable for driving room revenue by aligning guest requirements with available inventory, optimizing booking opportunities, and ensuring a high level of guest satisfaction.

Conditions of Work: Normal administrative office and hotel working conditions.

Role Overview Purpose: Manage reservations efficiently, support revenue strategies, and provide excellent guest service.

Summary of Responsibilities:

• Demonstrate a strong understanding of Accor and FRS pricing strategies and revenue management principles.
• Consistently achieve targets in LQA Hotel Mystery Shopping and LISTEN quality calls.
• Maintain accurate and organized data in the Opera Cloud PMS system.
• Ensure all reservations align with brand and property standards to support a seamless guest experience.
• Manage reservation inquiries and bookings across all channels (phone, email, OTAs, Brand.com) with professionalism and efficiency.
• Prepare accurate quotations and confirmations for FIT guests and travel partners.
• Apply a guest-centric approach when handling calls, understanding needs and providing prompt, courteous service.
• Maximize revenue opportunities through proactive upselling and cross-selling techniques.
• Follow up on pending payments, non-guaranteed bookings, no-shows, and cancellations in line with policy.
• Respond to all inquiries within 24 hours, ensuring timely and high-quality service.
• Stay up to date on hotel offerings, promotions, and services to support guest
• https://careers.accor.com/global/en/job/reservations-agent-in-raffles-maldives-meradhoo-resort-male-maldives-jid-62826