Duty Manager

Mandarin Oriental, Doha is looking for a Duty Manager to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

As Duty Manager, you will be responsible for the following duties

• • To provide visual management presence around the hotel in public and BOH areas

  • To provide continuity of management in complaint handling. After direct contact with a guest an accurate account is to be recorded on the agreed system with relevant investigation and responses within 24 hours. Outcome and response must be circulated to the Senior Management (General Manager and / or Hotel Manager)

  • Investigate complaints and address to the department concerned and respond to guest with an appropriate explanation and apology

  • To attend operational and scheduled meetings:

    • Morning Meeting with Front Office Manager

    • Emergency Response Team Briefings

    • Front Office Briefing

  • To take a full and accurate handover from the previous shift ensuring that all necessary follow-up is recorded and actioned

  • Use time effectively and efficiently to:

    • Concentrate on priorities as required during shift

    • Complete all schedules tasks in a timely manner

    • Attend a broader range of activities as required by operations

    • Make necessary decisions under time constraints

  • https://careers.mandarinoriental.com/jobs/duty-manager-doha-doha-municipality-qatar