Front Office Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Front Office Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

 

 

About the location:

Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler’s most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.

 

 

Desired Knowledge, Skills and Abilities:

We are seeking an experienced hospitality professional to lead our Front Office team. The ideal candidate will have a passion for flawless, anticipatory service and the ability to connect with guests through genuine warmth. Qualified candidates should demonstrate:

  • Extensive experience across Concierge, Front Desk, and Guest Services operations
  • Strong communication, organizational, and leadership skills
  • A passion for exceptional service
  • Outstanding interpersonal skills
  • The highest level of integrity and work ethic
  • Strong problem-solving abilities
  • Proven success in leading and motivating a team of managers

 

Who We Look For: 

As the department head of the Front Office, you have a deep understanding of luxury hospitality. Creating a seamless, anticipatory guest experience comes naturally to you, and you inspire those around you to deliver the same excellence. Recognition, organization, congeniality, and professionalism are among your core values.

 

Salary Range: $80,000 to $90,000 annually

 

Reporting Structure: This position reports to the Assistant Director of Rooms and is a Department Head level role.

 

What you will do:

  • Oversee all Front Office operations, including Front Desk, Concierge, Guest Services, and Guest Experience, ensuring smooth communication and operational flow
  • Hire, develop, and retain a motivated, engaged team with a strong sense of belonging

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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