About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A landmark on lake Geneva since 1834. With enchanting views of the lake and the snow-capped Alps in the distance as well as the Old Town, Geneva’s first hotel remains the first choice of sophisticated travellers and world statesmen. Come and unwind from your day with a treatment at our rooftop Spa, and build connections with colleagues over Italian gastronomy at Michelin-starred Il Lago before retreating to your Pierre-Yves Rochon–designed room for a good night’s sleep. Four Seasons Hotel des Bergues Geneva blends a revitalized sense of history with warm and genuine personal service in the very heart of the city.
OBJECTIF DU POSTE :
Doit être polyvalent avec les postes de portier, bagagiste et voiturier. Gère les bagages clients et est en charge de l’organisation de l’activité devant la porte. Effectue les arrivées et départs clients en coordination avec la Conciergerie
FONCTIONS ESSENTIELLES :
Pouvoir appliquer les procédures de pointage horaires (planning). Etre capable de reconnaître tous les éléments propres aux événements journaliers (+ clients réguliers, VIP et feuilles de fonctions). Etre capable d’accompagner les clients en arrivée à leurs chambres, prendre en main leurs bagages avec soin de façon efficace et présenter l’intérieur de la chambre. Pouvoir prendre en charge une demande de changement de chambre (délogement). Etre capable de s’occuper des bagages des clients en départ ainsi que les demandes de transport. Pouvoir stocker et retirer les bagages et autres objets. Pouvoir maintenir un ordre de propreté à l’entrée de l’hôtel et de la bagagerie. Pouvoir appeler les clients par leur nom et se souvenir des clients habitués et VIP’s. Rendre une image d’amabilité, professionnelle et de dévouement afin de personnaliser le service. Pouvoir travailler, aider et supporter l’équipe des portiers, voituriers, concierges et réceptionnistes. Etre capable de conduire et garer les véhicules des clients de l’hôtel, en suivant les règles établies par les Critères de Qualité de l’hôtel, avec la plus grande vigilance. Tenir informé la Direction et/ou les concierges de tout problème lié à la clientèle, demande particulière, plainte, etc. Etre capable de déplacer et manœuvrer les chariots à bagages et tout colis encombrant. Reporter toute défaillance notée dans les chambres ou dans les étages clients auprès du personnel de conciergerie. Pouvoir répondre à toute urgence ou problème de sécurité. Accepter la flexibilité d’autres tâches assignées par le personnel d’encadrement. Pouvoir utiliser le système téléphonique. Appliquer et maîtriser les standards de qualité liés à votre fonction. Etre en excellente forme physique Excellente présentation, curieux, intéressé, disponible, flexible, dévoué à offrir un service exceptionnel à nos clients en anticipant les demandes.
https://careers.fourseasons.com/us/en/job/REQ10355197/Bagagiste
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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