Do you have a passion for people? Do you enjoy meeting new faces every day? If this is the case… Then we want YOU to join our team!
Ibis Styles London Gloucester Road is looking for an amazing Breakfast – Guest Service who will support the Breakfast Team to create memorable experiences while our guests are staying in our hotel
What will you be doing?
What will you be doing?
Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
· Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
· Maintain strict security procedures to ensure guest confidentiality and safety
· Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
· Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
· Maintain strict security procedures with credit transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
· Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
· Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
· Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
· Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, record accurate charges.
· Assist, as required to screen calls for reservations. Ensure accurate, up to date information is given.
· Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
· Attend to other duties like hosting breakfast as requested by Management and Supervisors
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
JOB DESCRIPTION Please note – We can only application from candidates with Full Australian Working Rights Located in the heart of Melbourne’s CBD, steps from the arts and entertainment district, DoubleTree by Hilton Hotel Melbourne – Flinders Street is an ideal base for travellers. At DoubleTree our essence is “Simply Welcoming” and your position as […]
JOB DESCRIPTION The elevated Signia by Hilton San Jose is searching for a PBX Operator to join the team. Located across the street from Plaza de César Chávez Park and within walking distance of the San Jose Convention Center, Signia by Hilton San Jose offers a prime location in the capital of Silicon Valley. The hotel has […]
JOB DESCRIPTION An Executive Lounge Receptionist ensures the satisfaction of executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advise and information as requested. What will I be doing? As Executive Lounge Receptionist, you will ensure the satisfaction of executive Guests throughout their stay at the hotel by […]
JOB DESCRIPTION An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. What will I be doing? As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that […]
The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Reservations Agent to join their amazing reservations team! Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world’s best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes […]
Subscribe to Hospitality Jobs newsletter to get the latest hospitality news around the world.
