Manager, Sales

Description:

• ▪ General
  o Set up appropriate filling system of existing and potential accounts
• keep up to date and properly categorized.
  o Maintain prompt response to all enquiries or correspondence from customers and prospects.
  o Assure the proper handling
• use and maintenance of office equipment of the work areas.
  o Provide other marketing support services to the superior and other sales staff as directed.
  o Develop new business for the property and maintain business relationship with potential and existing accounts.
  o Ensures the fulfillment of customer’s requirement and commitment based on assigned market.
  o Sell guest room
• banquet facilities and other thing
• follow up old accounts and to constantly seek for new accounts through sales calls
• building blitzes
• newspaper lead or other sources.
  o To create immediate awareness of the product both in local and international market.
  o To update Delphi system by updating data and activities accurately.

  ▪ Sales & Marketing
  o Sell guest rooms

• banquet room and other facilities such as special promotion packages by physical sales call and telemarketing.
  o Research and report market intelligence and competitive information such as average rate
• sales activities
• and special promotional campaigns.
  o Establish strong account base and maintain good relationship with customers
• both bookers and In- House guest.
  o Develop regular sales action program in consultation with Supervisor in order to achieve individual goals and objectives.
  o Make a minimum of 4 or more calls per day
• of which two (2) must be new customers. Sales calls report must be submitted for review once a week.
  o Organize regular visits in accordance to a predetermined plan.
  o Ensures the availability of after-sales services to customers.
  o Regular sales servicing and coverage according to customer’s potentials and requirement.
  o Defines guest requirements precisely and ensures services are provided according to sales commitment.
  o Conducts hotel inspection for customers and ensure all important guest are well taken care of.
  o Negotiates prices with customers in order to achieve maximum results and productivity.

  ▪ Administrative
  o Assist in the annual planning of his/her designated market in coordination with Supervisor.
  o Maintains and updates database of designated customers for customer servicing and property information updates and direct mailing campaigns.
  o Submits Weekly sales reports and customer’s feedbacks to Supervisor.
  o Ensures that customer’s invoicing corresponds to sales commitment and services rendered.
  o Ensures that new customers have no negative credit references.
  o Records the statistics of his or her sales efforts and accounts.
  o Submits monthly goals and objectives

• Weekly Sales Call Plan and maintain database of all key accounts.
  o Maintain and implement sales database system.
  o Prepare special reports as and when it may be required.
  o Ensure attendance and participation to the Division’s meeting through customer feedback
• competition information
• sales coverage reports on new sales leads
• potential customers covered
• problems arising and uniformly develop sales and marketing plans.
  o Confirms verbal proposals to customers in writing.
  o Report customer feedback and complaints to Department concerned and see to it that necessary action is done to appease clients or customers.

  ▪ Technical Responsibilities
  o Submits sales performance of his/her designated accounts with analysis and recommends strategies to achieve set goals and objectives.
  o Recommend the solutions and strategies to further improve the performance.
  o Customer’s requirement has to inform to operational staff for efficient customer servicing at certain level.
  o Negotiate and efficiently uncover customer’s needs and wants and offer corresponding property service and facilities in order to make a sale.

  ▪ Commercial Responsibilities
  o Keeps one abreast with product knowledge and competitive activities and strategies.
  o Keeps track of respective market’s price acceptance and pricing strategies of competitive hotels.
  o Closely keep track of competition (sites

• prices
• service offered) on a regular basis quarterly or more offer as needed.

  ▪ Human Responsibilities
  o Closely coordinate and supervise client’s administrative requirement with his/her designated sales coordinator.
  o Encourage customer loyalty and strengthen client relationship with both bookers and in-house guests by hotel inspection

• meal entertainment and special activities.

  ▪ Public Relations Responsibilities
  o Develop & foster good rapport with the public

• the industry
• customers and members of the trade in an effort to ensure and promote a good image of property.

  ▪ Direct Liaison
  o Reports directly to the ADOS / DOS.

  ▪ Functional Liaison
  o Sales Manager maintains contacts with all the other departments of the property.
  o Maintains and ensures fulfillment of client’s requirement with the operation staff.

  ▪ External Liaison
  o Sales Manager maintains contacts with professional people

• and designated companies assigned to him/her.

  ▪ Replacement & Temporary mission
  o In his/her absence

• SM may be replaced first by another sale.
  o Take up new assignment/duties as and when required by the Supervisor. SM may be call upon to undertake activities outside his/her own area and to publicize hotels other than his/her own for specific market / accounts.
  o To be ready and responsible when assigned to perform any other duties as designated by management.

Qualifications:

• Bachelor’s degree in Business
• Marketing
• Communications
• or equivalent.

  – Proven ability to lead a team to meet quotas.

  – Results-oriented with strong analytical skills

  – Demonstrates familiarity with budget software and financial management.

  – Excellent command of English language

• knowledge of other languages is a plus.

  Send your CV to:
  Careers.penang@amari.com

  Positions are opened to all local and permanent
  residence of Malaysia only.

  Only shortlisted candidates will be contacted.