Manager, Duty

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
contact@hospitalityjobsvacancies.com

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Manager, Duty

Description:

  • To supervise operations in assigned sections to consistently and profitably deliver a high quality guest experience in accordance with established standards
     Ensures implementation of SOP and all policies & procedures related to the department.
     Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
     Ensures all opening and closing duties are implemented in accordance with established standards.
     Reviews weekly forecasts and schedules Team Members accordingly.
     Assists hands-on in the operation during peak periods as required.
     Meets
  • greets and escorts guests to the room in accordance with the hotel’s standards and as assigned.
     Ensures a strict room key control system is implemented at the Executive Floor.
     Approves rebates within the amount parameters as specified by the hotel’s policies & procedures.
     Is the custodian of the guest history database
  • ensuring profiles are up-to-date and information is used in the operation to support guest recognition.
     Functions as Chorus reward Ambassador.
     Coordinates VIP recognition programs.
     Ensures the Team is always up-to-date with the latest and recommends the best outside companies.
     Maintains logbook.

Qualifications:

  • Have been in Managerial roles for the minimum of 3 years in hotel industry.
    -Excellent verbal and non-verbal English and communication skills
    -Able to interact with a wide range of clients
  • personnel and their demands
  • Bachelor or Master Degree in related field.
    -Dynamic
  • hardworking
  • possess the great service mind and be the role model for people excellence

Education:

Diploma

Years of experience:

3-5

Number of positions:

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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