At LXR Hotels & Resorts, we create bespoke luxury experiences where every guest feels genuinely cared for. LXR Eastern Mangroves Abu Dhabi will be the next addition to this collection — a serene sanctuary that combines understated elegance with the natural beauty of Abu Dhabi’s mangrove lagoon.
As Guest Experience Supervisor, you will play a key role in crafting personalized and memorable moments for every guest. You will lead and inspire the Guest Experience team to deliver exceptional pre-arrival, in-stay, and post-stay service — ensuring every interaction reflects the essence of LXR luxury.
What will I be doing?
Oversee daily Guest Experience operations, ensuring seamless coordination across all departments.
Manage pre-arrival communications and special requests, anticipating guest needs.
Handle VIP and repeat guest recognition programs with attention to detail and discretion.
Train, coach, and motivate the team to maintain LXR service standards.
Analyze guest feedback, implement service improvements, and celebrate success stories.
What are we looking for?
Previous experience in a luxury hotel environment in a guest relations or front office leadership role.
A genuine passion for creating meaningful guest connections.
Excellent communication, problem-solving, and organizational skills.
Strong presence, emotional intelligence, and the ability to lead by example.
Fluency in English is essential; additional languages are an advantage.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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