Cluster Director of People & Culture

Raffles & Fairmont Red Sea, positioned in the Kingdom’s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont’s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.

1. Develop and implement a comprehensive People & Culture strategy that supports the hotel’s business objectives and enhances the employee experience.
2. Act as a trusted advisor to the leadership team, providing guidance on all People & Culture-related matters, including organisational design, performance management, and employee relations.
3. Champion the Raffles & Fairmont brand culture and values, ensuring they are integrated into all People & Culture programs and initiatives.

Talent Management:

1. Oversee all aspects of the talent lifecycle, including recruitment, onboarding, training, performance management, and succession planning.
2. Develop and implement programs to attract and retain top talent in the luxury hospitality market.
3. Foster a culture of continuous learning and professional development for all employees.

Employee Relations & Engagement:

1. Build and maintain a positive and inclusive work environment, addressing employee concerns and resolving conflicts effectively.
2. Lead all employee engagement initiatives, including surveys, recognition programs, and communication forums.
3. Ensure compliance with all labor laws, company policies, and ethical standards.

Operational Excellence:

1. Manage the People & Culture budget and oversee People & Culture administration, including payroll, benefits, and HRIS.
2. Analyze People & Culture metrics to identify trends and make data-driven decisions that improve efficiency and effectiveness.
3. Collaborate with corporate and regional People & Culture teams to implement brand-wide initiatives and best practices.

Knowledge & Experience

1. Experience: A minimum of 8-10 years of progressive experience in a human resources leadership role, with at least 3-5 years as a Director or similar senior capacity within the luxury hospitality industry.
2. Luxury Expertise: Proven track record of successfully leading People & Culture functions in a high-end hotel or resort.
3. Skills: Exceptional leadership, communication, and interpersonal skills. Strong business and financial acumen.
4. Education: Bachelor’s degree in People & Culture, Business, or a related field is required. A Master’s degree or professional People & Culture certification (e.g., PHR, SPHR, CIPD) is preferred.
5. Language: Fluency in English is essential. Additional languages are an asset.

1. Strategic Thinker: Ability to connect People & Culture strategies to broader business objectives and anticipate future talent needs.
2. Empathetic & Collaborative: A people-centric leader who builds trust and fosters strong relationships at all levels.
3. Proactive & Results-Oriented: A self-starter who drives change and delivers measurable results.
4. Integrity: Handles confidential and sensitive matters with the highest level of professionalism and discretion.
5. Brand Ambassador: Passionate about the Raffles brand and able to articulate its unique culture and values.

https://careers.accor.com/global/en/job/cluster-director-of-people-and-culture-raffles-and-fairmont-the-red-sea-in-raffles-the-red-sea-umluj-saudi-arabia-jid-73763