Director of Sales & Marketing

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler’s largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Director, Sales & Marketing – On-site

The Fairmont Chateau Whistler is seeking a motivated and dynamic Director of Sales and Marketing with proven leadership skills, creativity and a “can do” work ethic. This position is accountable for leading all aspects of Sales, Revenue, Conference Services, Marketing and PR and will be responsible for collaborating with departments in developing and implementing strategies to maximize sales, revenue, destination and product awareness through all segments. In terms of specialization, ideally our DOSM candidate will have a strong understanding of the Transient and Group segments with a proven track record of creating and driving tactics to achieve results and have strong experience in overseeing marketing and digital activities.  The DOSM will be required to effectively support and lead sellers who are off property in conjunction with working closely with fellow DOSM’s within a Regional Sales Model for Canada’s Western Mountain Collection (CWMC), which is a collection of mountain resorts; the Fairmont Banff Springs, Rimrock Resort, Fairmont Jasper Park Lodge and Fairmont Chateau Whistler.  Further collaboration is additionally required with Fairmont/Accor corporate office and other local and domestic destination partners.

Salary Range:

$145,000 – $165,000 per annum, dependent on experience and education

Job Duties Include:

• Oversight of the day to day activities, strategic direction and development of our Group Sellers, Conference Services as well as PR/Marketing teams.
• Work collaboratively with the Regional Director of Sales & Marketing and Canada’s Western Mountain Region DOSM’s to maximize the performance of both the Fairmont Chateau Whistler and the region as a whole.
• Strategies implemented will be a combination of regional and hotel initiatives to drive performance in all market segments – Group, Transient and Tour.  This role will be involved in both efforts while responsible for maximizing all revenue opportunities for Fairmont Chateau Whistler (FCWR).
• Communication is critical for this role as it relates to the implementation of S&M initiatives to drive revenue, ownership communication, reporting, sharing of best practices, and stakeholder management of our Regional Sales and Marketing team members.
• A desire to work collaboratively with others in a complex but highly rewarding structure is critical for the successful candidate in this role.
• Focus on the Transient segment with the goal of strategically developing programming and resort animation to drive marketing and promotional opportunities.  Collaboration with sister hotels and Regional teams to create content, and to share or adopt hotel best practices.
• Positioning Transient offers for the regional, long-haul domestic and international Transient segments
• Lead and collaborate with Regional Sellers to grow and develop new accounts & markets from the Group, Consortia, Tour and FIT segments.
• Responsible for establishing all sales quotas as outlined in the budget then working closely with all Sellers to drive performance for goal achievement.
• Demonstrates a strong knowledge in Revenue Management, ensuring optimal revenues/yields based on demand and growth requirements.  Strong focus on creating initiatives to drive demand during shoulder/slow periods.
• Champion of all Accor S&M campaigns and programs thus ensuring hotel participation and compliance.
• Leads and supports the on property Conference Services Team. Ensures follow-up and action plans to build VOG results and meeting planner guest satisfaction.
• https://careers.accor.com/global/en/job/director-of-sales-and-marketing-in-fairmont-chateau-whistler-whistler-canada-jid-62860