Waiter/ Waitress

What will I be doing?

A Waiter/ Waitress working for Hilton Aruba greets and seats the guests, serves food and/or beverages, takes orders and delivers all food and/or beverage items to the guest. These tasks should be done in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

Position Summary:

• Use Agilysys system as needed to open, complete and close guest checks properly.
• Check station before, during and after shift for proper set-up and cleanliness.
• Greet the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
• Anticipate and ask guests about their needs and levels of satisfaction with the food or service; describe and/or answer questions for guests about menu items, the buffet, daily specials, etc.; talk with guests in order to create a friendly atmosphere and respond to their questions about attractions or other information in the area.
• Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
• Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
• When complete, retrieve order from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Market and serve upon request any dessert items or specialty coffees.
• https://jobs.hilton.com/apac/en/job/HOT0C72F/Waiter-Waitress-Hilton-Aruba-Caribbean-Resort-Casino