In-Room Dining Coordinator

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.

The In-Room Dining Coordinator is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for taking guest orders and requests, submitting daily reports and charges, communicating interdepartmentally to provide the possible guest experience. The coordinator will ensure all orders are met to In-Room Dining sequence of service and Raffles standards.

• Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Raffles Standards.
• Be able to describe the selection of food & beverage menu items to guests by offering interesting and detailed descriptions of each item’s, origin, taste, and preparation methods.
• Communicate guest orders including any special needs or requests to the kitchen using the hotel’s POS system.
• Check completed kitchen orders with the guest’s original order.
• Coordinate delivery of items to the guestroom by In-Room Dining Servers in a timely manner to ensure proper food quality.
• Properly and accurately close guest checks; record guest charges and gratuities.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.
• Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
• Be familiar with fire extinguishers, locations and know how to use them.
• Other duties as assigned.

Education & Experience:

• High School diploma or equivalent.
• Excellent reading, writing and oral proficiency in the English language.
• 2 years food and beverage serving and/or related food and beverage experience at a luxury hotel or restaurant.
• Experience using POS system.

Physical Requirements:

https://careers.accor.com/global/en/job/in-room-dining-coordinator-in-raffles-boston-boston-united-states-jid-79264