Conference Services Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel Seoul is located in the heart of Seoul, offering world-class customized services and sophisticated features based on its craft and expertise. The Hotel, standing tall with 29 glittering stories, is meant to look like an ancient Korean palace of old, but stylized and brought into the 21st century. Classic Korean nature motifs and modern aesthetics adorn the décor, reflecting the surrounding mountain backdrop and views of Gyeongbokgung and Changdeokgung Palaces. The Hotel features 8 distinct restaurants and bars, including award-winning Yu Yuan and the secret speakeasy Charles H., ranked as the Best Bar in Korea and one of the Asia’s 50 Best Bars. The rest of the hotel is equally stunning with the works of over 130 Korean artists featured throughout the establishment. From contemporary art and pottery pieces in the rooms and halls to the intricate three-dimensional Korean ship created out of hundreds of ivory-colored buttons by Ran Hwang, Four Seasons Hotel Seoul has held the top spot as Seoul’s leading luxury hotel and rightfully so.

Conference Services Manager 
Full time

Position : Assistant Department Head
Four Seasons Hotel Seoul

The Four Seasons Hotel Seoul is looking for Conference Services Manager, who shares a passion for excellence and who infuse enthusiasm into everything they do. We are looking for a candidate that is dedicated to creating personalized experiences and lasting memories for our guests. This position reports to the Director of Catering. This position is offered as a 1-year contract to cover for an existing employee’s childcare leave.

Responsibilities

• Coordinates all requirements for various conference groups booked by the Sales team
• Responsible for enforcing the terms of sales letter of agreement and guiding meeting planners through the planning process
• Communicates the needs and expectations of the client with all departments in the hotel
• Ensures successful execution of group and client satisfaction.
• Negotiate with clients through the use of creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs
• Coordinate with the Sales Department and Catering to insure proper utilization of function space to yield maximum revenues
• Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event
• Supervise the execution of banquet events. Review all function space with banquet manager and when necessary head house attendant. Ensure satisfaction of client at the outset of all events
• Make timely and impromptu decisions, which balance client’s needs with the financial, safety and staffing goals of the hotel
• Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep Director of Conference Services and Planning Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate

Qualifications and Skills

• Previous experience directly related to hotel conference services
• MUST be fluent in Korean
• Proficiently in written and spoken English is preferred
• A high level of professionalism and integrity while maintaining the confidentiality of the office.
• Applicants must also have a high attention to detail and the ability to multi-task in a fast paced environment.
• A positive attitude and a can-do approach to any task are essential
• https://careers.fourseasons.com/us/en/job/REQ10367073/Conference-Services-Manager%C2%A0