Food & Beverage Captain

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Southampton

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.

Following a multi-million-dollar renovation, our 593-room resort is Bermuda’s largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.

Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let’s create memories that exceed expectations. #BeLimitless

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Food & Beverage Supervisor (Captain). The Food & Beverage Supervisor (Captain) reports to the Maître’ d or Assistant Maitre’ d and is responsible for overseeing restaurant operations, guiding the team, and ensuring a seamless, luxury dining experience for guests. This role supports service delivery, coordinates operational tasks, and upholds Fairmont brand standards.

What you will be doing:

Operational Excellence & Service Delivery

• Supervise assigned sections and support the team to deliver consistent, high-quality service.
• Coordinate opening and closing procedures, ensuring all setups meet departmental standards.
• Greet guests, present menus, explain specials, and respond to inquiries about food and beverages.
• Take and relay accurate food and beverage orders via POS, ensuring timely delivery.
• Monitor guest satisfaction, address concerns promptly, and escalate issues when necessary.
• Maintain clean, safe, organized, and well-stocked service stations.
• Ensure tables are properly set, cleared, and reset throughout the shift.
• Promote menu items, beverage specials, and other offerings to enhance guest experience and revenue.
• Demonstrate awareness of guest allergies, dietary restrictions, and special requests, ensuring clear communication with kitchen and service teams.
• Apply service recovery standards to resolve guest concerns professionally and efficiently utilizing Fairmont’s ‘Own it’ training.
• Ensure accuracy in billing, payment handling, voids, and corrections in line with company procedures.

Team Support & Leadership

https://careers.accor.com/global/en/job/food-and-beverage-captain-in-fairmont-southampton-shp-southampton-bermuda-jid-82222