Night Guest Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Night Guest Agent

Company Description

 

Centrally located in downtown Calgary, Fairmont Palliser is the city’s premier, landmark hotel. With 407 elegantly appointed guest rooms, Hawthorn Dining Room & Bar, 24-hour In-Room Dining and more than 19,000 sq.ft. of newly renovated event space, Fairmont Palliser is truly the place to be. Join us in delivering the iconic luxury experience.

 

Job Description

 

Night Guest Agent
As a Night Guest Agent at Fairmont Palliser, you will play a critical role in ensuring a seamless overnight experience for our guests while upholding the brand’s commitment to exceptional service. Your responsibilities include completing the night audit and overseeing all overnight front desk operations with professionalism and efficiency.

  • Complete nightly audit procedures and overnight front desk duties accurately and timely.
  • Uphold Fairmont Palliser and Front Office core standards at all times.
  • Contribute to guest loyalty by consistently exceeding expectations and delivering warm, personalized service.
  • Handle guest comments and complaints professionally, ensuring appropriate follow-up and communication with colleagues and leadership.
  • Be aware of the safety, security and emergency procedures of the hotel. This includes reporting accidents, injuries and unsafe work conditions to the Manager.
  • Stay informed on room rates, seasonal offers, packages, and promotions.
  • Manage pre-arrival tasks, including blocking rooms for special requests, VIPs, and loyalty members.
  • Greet and register guests warmly and efficiently, ensuring all procedures are followed to enhance guest satisfaction.
  • https://careers.accor.com/global/en/job/night-guest-agent-in-fairmont-palliser-calgary-canada-jid-83088

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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