Duty Manager

Oaks Queenstown Shores Resort is looking for experienced, professional, and enthusiastic team members to join our front office team. Two positions are available as a Duty Manager and a Guest Service Agent, both position on a full-time basis.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of working with your team and driving exceptional customer experiences.

Duty Manager – Key Responsibilities Include:

• Lead and inspire the front office team to deliver outstanding guest experiences, ensuring each guest is welcomed with warmth and professionalism.
• Serve as a role model, sharing your expertise and driving the team to consistently uphold the highest standards of service excellence.
• Oversee the execution of daily tasks, ensuring they are completed with precision and efficiency.
• Manage guest arrivals and departures seamlessly, delivering a smooth and memorable check-in/check-out experience.
• Proactively address and resolve guest concerns with professionalism, ensuring a lasting impression of exceptional service.

Guest Service Agent – Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details (subject to change):

• Rotating roster across Monday to Sunday
• Shift hours vary between 6.30am – 10.30pm
• Immediate start available

To be successful in this role, you will possess the following qualifications and attributes:

• Demonstrated experience in supervising teams within a hotel front office environment, with proven leadership and staff development capabilities.
• Strong understanding of hotel operations across front office, housekeeping, food and beverage, and guest services.
• Extensive background in hospitality, ideally in hotel or resort settings, with a focus on maintaining exceptional guest service standards.
• Experience in cash handling, daily reconciliations, night audit processes, and revenue reporting.
• Highly developed organisational and time management skills with the ability to handle multiple priorities in a fast-paced environment.
• Strong customer service skills, with the ability to remain professional and positive in high-pressure situations.
• Awareness of workplace health and safety protocols, compliance standards, and security procedures relevant to hotel operations.
• Impeccable presentation and a polished, professional image reflecting the standards of the organisation.
• Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

https://jobs.smartrecruiters.com/MinorInternational/744000108681566-duty-manager?trid=89334b4a-13c4-4bd2-bbae-d30c41ecede8