Duty Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Duty Manager

Company Description

 

Novotel Queenstown Lakeside is located on the shores of Lake Wakatipu, a 4 star property with 273 rooms, meeting facilities and a stunning view from our Elements Restaurant. Conveniently placed in prime location in Queenstown, making it one of the most iconic tourist destination Hotels in the World!

We are seeking a Duty Manager – Assistant Manager to oversee daily hotel operations, ensuring seamless service delivery across all departments while maintaining the highest standards of guest satisfaction, safety, and efficiency.

 

Job Description

 

Reporting to the Front Office Manager, the Duty Manager acts as the Manager on Duty and is responsible for coordinating hotel operations in the absence of senior management. The role requires operational oversight of Front Office, Food & Beverage, Housekeeping, Maintenance, and Security, ensuring smooth communication between departments and consistent adherence to brand and legal standards.

  • Manage and supervise front-of-house operations including guest arrivals, departures, and lobby services.
  • Oversee and coordinate the day-to-day functions of Front Office, Housekeeping, and Food & Beverage teams to ensure operational efficiency and exceptional guest experiences.
  • Respond promptly to guest enquiries and complaints, ensuring service recovery and satisfaction.
  • Monitor room allocations, reservations accuracy, and revenue optimisation in coordination with the Reservations and Revenue teams.
  • Support the Night Audit process and maintain accurate financial reporting.
  • Ensure hotel policies, procedures, and service standards are upheld in accordance with brand and legislative requirements.

 

Qualifications

 

  • Minimum 3 years of experience in a hotel supervisory or management role within a 4- or 5-star property.
  • Strong organizational and problem-solving abilities with attention to detail.
  • Knowledge of hotel operations systems such as Opera Cloud or similar will be advantageous.
  • Has Managers certificate or is eligible to obtain one.
  • Flexibility to work a 7-day rotating roster including weekends, evenings, and public holidays.
  • Wage $31.95 per hour

 

 

Additional Information

 

Why work for Novotel, Queenstown?

https://careers.accor.com/global/en/job/hotel-duty-manager-assistant-manager-in-novotel-queenstown-lakeside-queenstown-new-zealand-jid-86095

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Front Office Manager

Job for: Locals

BreakFree Royal Harbour is located along the Cairns Esplanade in Tropical North Queensland, known as the gateway to the iconic Australian Great Barrier Reef. With garden and ocean views, this property is comprised of one and three bedroom apartments, 2 pool decks and barbeque facilities. Right at your doorstep, you can experience the local cafés and […]

Australia

Director, Front Office

Job for: Locals

Reporting to the Director, Rooms, the Director, Front Office is responsible for leading day-to-day Front Office operations and ensuring consistent five-star luxury service at every guest interaction. This role provides leadership and direction to the Assistant Front Office Managers and all Front Office colleagues, setting clear service standards while driving operational excellence and colleague engagement. […]

Canada

Assistant Concierge

Job for: Locals

From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it’s the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides […]

Philippines

Front Office All Rounder

Job for: Locals

At Accor, we believe in creating meaningful experiences and vibrant workplaces where people feel welcome and valued. As one of the world’s leading hospitality groups, Accor is home to over 5,000 properties across 110 countries, united by a shared commitment to excellence, innovation, and our signature Heartist culture. At Sydney Olympic Park, our precinct brings […]

Australia

Director, VIP Concierge

Job for: Locals

Reporting to the Director, Rooms, the Director, VIP Concierge is responsible for leading all Fairmont Gold and Concierge operations while overseeing the VIP experience across the hotel. While based within Fairmont Gold and the hotel’s suites, this role transcends the Rooms Division to ensure a seamless, personalized, and elevated guest journey. The Director, VIP Concierge […]

Canada

Add Your Heading Text Here