Duty Manager

Be ready to elevate your skills and ability. Join our hotel community, and you can surpass your own expectations as well as those of our guests. We will encourage you to explore innovative ways to enhance every guest experience, as you continue to master your craft. When you help us to achieve pioneering heights in luxury hospitality, your own excellence will shine through.

A Career that lets your passion shine:

At Sofitel, our Duty Managers are more than operational leaders, they are custodians of our French art de vivre and ambassadors of luxury.

• Bring Art de Vivre to life by creating an atmosphere of elegance, refinement, and effortless enjoyment.
• Share The French Zest, delivering warmth, spirit and joy in every interaction.
• Craft personalised experiences tailoring bespoke moments that feel truly unique for each guest.
• Be a visible host in the lobby, building genuine connections and anticipating guest needs
• Inspire and support your team to embody Sofitel’s values, ensuring every detail contributes to a seamless and memorable stay.

What you will bring to the role:

• Experience overseeing the Front Office operations, ideally within a luxury hotel
• High-level communication and interpersonal skills, able to seamlessly manage inquiries, requests, and feedback with professionalism and discretion.
• Experience with room allocations, reservations, and liaising with hotel departments to optimise guest experience
• Elevated leadership capabilities, to successfully train, develop, and guide a team to excellence
• A calm, solutions-focused mindset with strong emotional intelligence
• Proficiency in Front Office systems (Opera Cloud experience highly regarded)
• Flexibility to work a rotating roster including evenings, weekends, and public holidays