Guest Service Manager

Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Blu Hotel Lusaka to Make Every Moment Matter! where our guests can relax and enjoy the experience!

We are currently seeking a Guest Service Manager to join our vibrant team.  At Radisson Blu Hotel Lusaka, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.

As the Guest Service Manager, you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.

Our Guest Service Managers love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between

• You will supervise our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level
• You will exude patience, empathy and have the personality to host the show
• As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department

• Diploma in Hospitality Management
• Minimum 3 Years Experience as a Front Office Supervisor in a Hotel
• Working Knowledge of Opera and other Hotel Systems
• Flexibility and a positive, Yes I Can! Attitude
• An eye for detail
• Is a creative problem-solver
• Passionate about creating extraordinary service
• Ability to supervise and work as part of a team to ensure guest satisfaction
• Strong verbal communication skills

https://radissoncareers.com/job/guest-service-manager-in-lusaka-zambia-jid-32938