Concierge – Residences

The Concierge Residence is responsible for delivering exceptional service to residents by managing daily requests, coordinating services, and ensuring a seamless living experience. This role serves as the primary point of contact for residents, providing personalized assistance and fostering a welcoming and professional environment.

Key Responsibilities:

• Greet residents and guests warmly, ensuring a courteous and professional demeanor at all times.
• Handle resident inquiries, requests, and complaints promptly and efficiently.
• Coordinate housekeeping, maintenance, transportation, and other service requests.
• Maintain accurate records of resident interactions, service requests, and follow-ups.
• Assist with move-in/move-out procedures and orientation for new residents.
• Monitor and manage deliveries, mail, and packages.
• Liaise with internal departments and external vendors to ensure timely service delivery.
• Uphold property standards and ensure common areas are well-maintained.
• Support emergency response procedures and safety protocols.
• Promote resident engagement by assisting with community events and communications.

Qualifications:

• High school diploma or equivalent; hospitality or customer service training preferred.
• Minimum 1–2 years of experience in a customer-facing role, ideally in hospitality or residential services.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in property management systems and Microsoft Office Suite.
• Ability to work flexible hours, including weekends and holidays.
• Professional appearance and demeanor.