Group Sales Manager

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

Group Sales Manager

You are an ambassador of the engaging service and authentically local experiences we offer in places of unrivalled presence. As a Group Sales Manager you will develop your market and coordinate with a passionate team.  Your interpersonal, service and entrepreneurial strengths will ensure exceptional operating results and guest satisfaction.

What you will be doing:

• Accountable for supporting the Group Sales effort by prospecting and booking group business (all segments) within defined territory
• Exceeding personal sales goals monthly, quarterly, and annually and developing monthly sales strategy and action plans
• Traveling into markets as required for Sales Calls, Tradeshows, Events and Conferences
• Collecting market and competitive intelligence to maximize group sales opportunities
• Building relationships with all relevant stakeholders: Accor Global Sales Office(s), Los Angeles Tourism & Convention board, attractions and Offsite Venues and partnering with regional and national sister hotels to optimize Accor exposure and build incremental business
• Budgeting for, plan and organize site inspections, FAMS, sales trips and industry trade shows
• Utilizing Opera Sales System to track, solicit, book and follow up on accounts
• Quoting and negotiating rates within established parameters
• Upon closing, coordinating and following up with convention services, catering and/or other hotel departments to ensure delivery of hotel’s promised services

Your experience and skills include:

• Experience: Previous experience in hotel sales, catering, or a related hospitality role is typically required.
• Communication: Excellent interpersonal, negotiation, and presentation skills.
• Analytical Ability: Strong skills in tracking sales data, forecasting, and using property management systems (PMS).
• Education: A bachelor’s or master’s degree in hospitality management, marketing, or business is often preferred.
• Previous luxury hotel/resort experience preferred
• Familiar with and knowledge of Opera Sales and Catering or a similar Sales & Catering system
• Ability to interact with customers
• Multi-lingual skills are beneficial
• Hospitality diploma or degree an asset
• The potential to be a creative team player, possessing a high degree of professionalism, business acumen, energy and determination
• Able to set and meet deadlines with quality results
• Ability to be self-motivated in creating the most efficient systems for processing the required responsibilities
• Ability to make decisions, if needed, without guidance at times
• https://careers.accor.com/global/en/job/group-sales-manager-in-fairmont-century-plaza-los-angeles-united-states-jid-89433