Telephone Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Telephone Manager

Telephone Manager manages the Switchboard Department and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies.

What will I be doing?

As Telephone Manager, you will manage the Switchboard Department and ensure on-time and accurate handling of Guest and management messages, enquiries and emergencies. A Switchboard / Telecoms Manager contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Manage the daily department operations
  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure all messages are correctly and promptly accepted and delivered for both Guests and management
  • Ensure all wake up calls take place at the correct time
  • Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
  • Handle emergency calls immediately and relay comprehensive and accurate information, as required
  • Demonstrate a high level of customer service at all times
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Attend appropriate training courses, when required
  • Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
  • Follow company brand standards
  • Assist other departments, as necessary

What are we looking for?

https://jobs.hilton.com/apac/en/job/HOT0CHTU/Telephone-Manager

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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