Assistant Guest Services Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Assistant Guest Services Manager

ASSISTANT GUEST SERVICES MANAGER (CLUB LOUNGE)

Mandarin Oriental, Singapore is looking for a Assistant Guest Services Manager (Club Lounge) to join our Club Lounge team.

 

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

 

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.

 

About the job

Based at the Mandarin Oriental, Singapore, the Assistant Guest Services Manager (Club Lounge) is responsible for supporting the smooth day-to-day operations of Club Lounge while delivering exceptional and personalised guest experiences. The position reports directly to the Club Lounge Manager.

 

As Assistant Guest Services Manager (Club Lounge)​, you will be responsible for the following duties:  

  • Supports the Club Lounge Manager in overseeing daily lounge operations to ensure seamless service delivery and operational efficiency.
  • Leads, motivates and guides the Curator team to consistently deliver Legendary Quality Experiences to all guests.
  • Ensures all guest preferences, profiles and special requests are reviewed and executed accurately prior to arrival.
  • Handles VIP arrivals, guest engagement and service recovery professionally and proactively.
  • Monitors and maintains service standards across food and beverage offerings, lounge presentation, cleanliness and guest areas.
  • Supervises lounge service periods, including breakfast, afternoon tea, evening cocktails and private dining experiences.
  • Assists in training, coaching and developing colleagues to enhance service quality, product knowledge and guest engagement skills.
  • https://careers.mandarinoriental.com/jobs/assistant-guest-services-manager-club-lounge-singapore

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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