Operations Manager

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• Support the annual budgeting process and financial forecast for the operations departments
• Ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs and staying within budget guidelines
• Analyze monthly P&L and month-end reports, identify deviation from business plan goals
• Gather and report financial information to the General Manager
• Develop, recommend, implement and manage the operational department’s annual and long term goals
• Conduct daily briefing with management on current key activities
• Ensures optimal compliance with corporate focus audit, local health and safety, and other statutory regulations
• Evaluates changes in guest needs, guest mix and competitive set. Recommend appropriate products/services and operational changes as necessary
• Anticipate and address guest issues, establish proactive processes to promote guest satisfaction
• Communicate in an effective and timely manner with General Manager and Executive Committee on matters which require their attention
• Represent the Brand in projecting a credible image to the market, residents and colleagues alike
• Be present to personally welcome key residents and patrons, and entertain key accounts’ representatives
• Help to ensure all Marketing and PR Communications materials are in compliance with the Brand Marketing guidelines.
• Manage performance issues that arise within the operational departments. Train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers
• Assist General Manager with interviews, selection and recruitment of operations departments management team
• Identify and develop team members with potential
• Conduct performance review and manages performance issues that arise within the operations departments management team
• https://careers.accor.com/global/en/job/operations-manager-in-bengaluru-india-jid-98841