VP of Operations, LATAM & Caribbean

Reporting to the COO for the Americas, the Vice President of Operations, LATAM & Caribbean will be responsible for overseeing our LATAM & Caribbean portfolio.  For our all-inclusive properties specifically, there is an additional reporting line to the COO of Rixos & All-Inclusive Collection.  This role is based in Cancun, Mexico and includes regular travel within Mexico, Latam and the Caribbean.

We’re growing at Ennismore and have ambitious plans for our future, so we need someone who will lead hotel operations to ensure our strategic goals and the direction of Ennismore are met, from quality and service standards to our people, to maintaining the financial performance of our operations, as we continue to expand.  The remit includes 14 operating hotels, 4 openings in 2026 and a very strong pipeline.

What you’ll do…

• Provide senior operational leadership, expertise, and guidance to LATAM & Caribbean-based General Managers and hotel leadership teams, ensuring alignment with Ennismore’s goals and values as well as the applicable Brand standards.

• Partner closely with General Managers to set clear performance expectations, establish accountability, and monitor results through disciplined use of KPIs, financial analysis, and structured performance reviews.

• Lead the annual planning, budgeting, forecasting, and Latest Estimate (LE) processes across the portfolio, strengthening financial discipline, forecast accuracy, and commercial decision-making.

• Identify, evaluate, and drive revenue growth and profitability opportunities across the hotels, working collaboratively with Ennismore level sales, revenue, marketing, food & beverage, and brand teams.

• Hold General Managers accountable for commercial, operational, people, and guest experience outcomes, providing coaching and development where appropriate and taking decisive action to address sustained underperformance when necessary.

• Champion a consistent, high-quality guest experience across all properties, ensuring effective execution of Brand standards, service culture, and reputation management.

• Provide executive oversight of labor strategy and workforce effectiveness in partnership with People & Culture, ensuring appropriate staffing models, productivity, engagement, and compliance with local employment regulations and any collective agreements.

• Oversee safety, security, and regulatory compliance across the portfolio, including life safety, health, and risk management standards, and serve as the senior escalation point for critical incidents or crises.

• Lead operational reviews and performance deep dives, sharing best practices, insights, and learnings from across Ennismore to continuously raise operational standards.

• Support and oversee capital projects, renovations, and site-level initiatives, ensuring delivery on time and on budget, and working directly with owners to resolve issues and maintain strong relationships.

• Act as the primary operational point of contact for owners, dehttps://careers.accor.com/global/en/job/vp-of-operations-latam-and-caribbean-in-cancun-mexico-jid-99266