Guest Service Associate

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We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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Prime Function:

• Ensure to provide proficient and professional guest service to the guests by meeting and also exceeding their expectations.
• Welcome the guests by greeting them as per the standards.
• Any matter which may affect the interests of ACCOR should be brought to the attention of the Management
• Facilitates the functioning of and / or oversees the functioning of Guest Service deparment (Front Office and F&B Service)

Key Responsibilities:

People Management

• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
• Establish and maintain seamless co-ordination & co-operation with all departments of ibis Mumbai BKC to ensure maximum cooperation, productivity, morale and guest service.

Financial Management

• Identify optimal, cost-effective use of the resources and educate the team on the same.

https://careers.accor.com/global/en/job/guest-service-associate-ibis-mumbai-bkc-in-ibis-mumbai-bkc-mumbai-india-jid-105058