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Whatever/Whenever

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Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Whatever/Whenever

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POSITION SUMMARY

W Edinburgh is hiring a Whatever/Whenever Agent (Switchboard) to join the team! We invite you to play an integral part in bringing to life this award-winning hotel, situated in the heart of Edinburgh. With W Edinburgh winning the coveted “Scottish Hotel of the Year 2025” award and entering the Forbes Travel Guide with a prestigious “Recommended” rating for 2026, now is the perfect time to join the team and take your career to the next level.

ABOUT THE ROLE
Reporting to the Guest Relations Manager, as Whatever/Whenever Agent you will play a central role in the guest’s experience, answering the telephone and assisting them with any requests they have. We are looking for someone who enjoys communicating with others, is a great multitasker and is passionate about providing five-star service.
 As Whatever/Whenever Agent, key aspects of your role will include:
• Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
• Operate telephone switchboard, process guest requests for wake-up calls, and connect and direct calls to the appropriate extension.
• Receive, record, and relay messages accurately.
• Log all guest requests or issues into our digital systems, contact the appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with the guest to ensure their request has been resolved to their satisfaction.
• Provide information to guests about room features, property amenities, and local areas of interest.
• Process room service orders, answer questions on menu selection and record transactions in point-of-sale system.
• Assist guests with accessing internet and guestroom entertainment.
• Communicate with all other departments in the hotel to ensure a seamless stay for guests, passing on relevant information to set every team up for success.
Our ideal Whatever/Whenever Agent is someone who has:
• Confidence interacting with guests via telephone, email and chat services. • Good communication skills – both written and verbal English.
• Multi-tasking skills.
• Comfortable using computers and digital systems.
• The ability to work in a team.
• A positive mindset.
• A genuine passion for working in hospitality

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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