Reservations Sales

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Reservations Sales

An expert in providing travel advice and solutions. A critical customer touch point for delivering on our IHG brand experience. Be a brand champion, taking pride in using every customer interaction to educate guests about our brands and products. Empowered to make creative decisions using tools and market insight that will deliver on the unique travel needs of our guests, to drive revenue and customer loyalty. Passionate for learning and developing themselves to be the best in an ever-evolving role.

Key Accountabilities

  • Provide an industry-leading reservation solution in Portuguese, English and Spanish one or more language for all contacts
  • Champion Brand Hearted behaviors by demonstrating knowledge, passion and pride.
  • Embrace the global and cultural diversity of our guest and business needs.
  • Consistently meet or exceed defined performance expectations (revenue, conversion, quality, partner offers, guest satisfaction, etc.) as set by management despite difficulties or obstacles.
  • Build rapport with guests through active listening, maintaining an appropriate pace and using a conversational approach to deliver a warm and friendly guest experience.
  • Inspire loyalty through personalized and efficient service driven by the guest’s needs.
  • Uses creativity to proactively find solutions to drive results; takes accountability and listens to ideas and feedback of others.
  • Manage time effectively (including adherence to assigned schedule, attendance, break time compliance etc.)
  • Navigate multiple web-based systems while managing various work streams to provide an enhanced guest experience.
  • Work effectively by understanding, trusting and using tools and information appropriately.
  • Self-motivated, positive, “want-to” attitude with a willingness to take on new challenges. Actively participates in company initiatives, training and events.
  • Take ownership of personal development while aligning with team priorities and company goals.
  • Embracing change and adjusting well to evolutions in situation and task while sensitively responding and supporting others through change.
  • Understand and consider the impact of own actions on self and others (colleagues, guests, and hotels, etc.)
  • Seek opportunities to improve individual and team performance. Help team and colleagues stay motivated and deliver on goals.
  • Support and demonstrate IHG’s company values and ways of working.
  • Willingly deliver on additional tasks as assigned.
  • https://careers.ihg.com/en/job-details/?jobref=Remote+Trilingual+Portuguese+-+IHG+Reservations+Sales%7cGB%7c142405#175609

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Front Office Manager

Job for: Locals

JOB OVERVIEW Assist in managing all aspects of the front office areas, which may include, but is not limited to guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability.  Adhere to all brand standards and desk merchandising.  Serve as Front Office Manager in […]

United States

Guest Relations Supervisor

Job for: Locals

Company Description   We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you […]

Iraq

Front Desk Agent

Job for: Locals

Company Description   Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone’s throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third Street Promenade — famous for its fine restaurants, live entertainment, movie theatres, shopping, local […]

United States

Agent de réservations en hôtellerie

Job for: Locals

Description de l’entreprise   Vous souhaitez développer vos connaissances et vos compétences ? Rejoignez notre groupe hôtelier et dépassez vos attentes et celles de nos clients. Nous vous encouragerons à innover pour améliorer l’expérience de notre clientèle, tout en vous perfectionnant dans votre métier. En nous aidant à réinventer l’hôtellerie de luxe, vous réaliserez votre […]

France

Concierge Team Leader

Job for: Locals

Company Description   As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​ By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​ You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​ Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. At Pullman Auckland, we see the familiar […]

New Zealand