POSITION SUMMARY Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with […]
POSITION SUMMARY The Cigar Specialist is responsible for creating an exceptional guest experience through expert knowledge of premium cigars, personalized recommendations, and luxury service. The role involves assisting guests with cigar selection, providing pairing suggestions, and sharing product knowledge to enhance their overall experience while maintaining the highest standards of hospitality. The successful candidate will […]
