Assistant Manager – Guest Service

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Assistant Manager – Guest Service

Job Description

 

Position Overview:  

  • Responsible for maintaining high quality of guest services primarily in the areas of arrivals, departures, rooming, food & services and special needs and enquiries that guests may have during their stay.
  • Responsible for optimizing hotel occupancy, room rate, handling guest complaints professionally and effectively.
  • To assist the Guest Service Manager to operate a highly proficient and productive guest services of the hotel.
  • Responsible for sales according to hotel task .

 

KEY TASKS

EXPECTED RESULTS

Duties

  • Must have a thorough working knowledge of the operations to include the front desk, reception/cashiering procedures, reservations and outlet services.
  • Must have strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
  • Assists in conducting training for all Guest Service team.
  • Assists Guest Service Manager in formulating new procedures and directives in order to continue improve the Department.

Responsibilities

Assist the Guest Service Manager in the following:

  • Establish on-going On Job Training Programs within the department.
  • Induct new staff into the team, department and Hotel in the first week of their employment following guidelines. Ensure that all staff under your control carries out their duties.
  • Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on.

 

Systems & Procedures

  • Log and inform Guest Service Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures.
  • Follow policies and procedures outlined in the Departmental Service Standards / Procedures Manual.

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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